Delivery within the USA
The order will be delivered to the delivery address provided by the Customer on Oakmont Europe s.r.o’s website, www.snusboss.com. If the delivery address is different from the billing address, please explicitly mention the latter. Please note that delivery times are approximate and depend on the postal services or other carriers. Oakmont Europe s.r.o and its Service Providers are committed to fulfilling their obligations with care, diligence, and by utilizing the best available resources. Oakmont Europe s.r.o cannot be held responsible for any temporary or permanent seizure of the products by customs in the destination country.
It is expressly agreed that the obligation incumbent upon Oakmont Europe s.r.o, and / or its Service Providers, is an obligation of means, to the exclusion of any other. Oakmont Europe s.r.o will therefore produce all the documents necessary to regularize the situation and provide all the assistance that the situation requires. As soon as the parcel tracking indicates a status “distributed”, “delivered” or “received by …” the delivery is presumed to be made and accepted.
If the delivery could not be made through the fault of the Customer (incomplete, incorrect, inaccurate, incorrect delivery address, no one absent, etc.) the package will not be reshipped.
If delivery could not be made through the fault of the Customer (incomplete, incorrect, inaccurate, incorrect delivery address, no one absent, etc.) the package will only be reshipped by Oakmont Europe s.r.o after payment of the new transport costs.
If the PRODUCTS are received by a third party (such as a building concierge or workplace receptionist), it is assumed that the receipt has been made on behalf of the Customer. In the event of any delay in delivery, it is necessary to inform Oakmont Europe s.r.o within ten working days from the shipment date mentioned in the tracking or shipping notice. This will allow for the required investigations to be conducted. The Customer is responsible for performing the customary checks upon delivery.
In the presence of an apparent anomaly (damage, missing PRODUCT compared to the delivery note, damaged package, broken PRODUCTS, etc …) any complaint will be validly formulated within three (3) days of receipt of the PRODUCT by registered letter with acknowledgment receipt, accompanied by photos of the packaging and PRODUCTS. In the event of delivery of the PRODUCT not in accordance with the order and not apparent, the Customer must send Oakmont Europe s.r.o a complaint within seven (7) days of the PRODUCT being made available to the Customer and specifying precisely the non-conformity observed, as well as all the elements allowing to identify with uniqueness its company, its order, its payment, its delivery … (the list being non-exhaustive) by registered letter with acknowledgment of receipt, accompanied by photos of the packaging and the PRODUCTS. The PRODUCT recognized as non-compliant by Oakmont Europe s.r.o will be replaced or refunded if the PRODUCT is not available. After these deadlines, no complaint will be admissible.
Any canceled order will be billed with storage costs up to € 30.
Right of Withdrawal
If the Customer is a merchant, Oakmont Europe s.r.o, and its Service Providers, begin to perform their services of supplying PRODUCTS before the end of the period of fourteen (14) clear days, in accordance with the Customer’s wishes. The Parties therefore agree to give up the possibilities of exercising any right of withdrawal (Consumer Code – Distance sales). If the Customer is an individual, he has a withdrawal period of 14 calendar days to return, at his expense, the PRODUCTS, the period starting to run from the day after receipt of the PRODUCT.
Only the PRODUCTS returned as a whole, in their original packaging, complete and intact, in perfect condition for resale will be accepted. Any PRODUCT that has been damaged or whose original packaging has been damaged will not be refunded, returned, or exchanged.
The Customer wishing to exercise his right of withdrawal can request either: the reimbursement of the sums collected except for the delivery costs, or an exchange of an amount equivalent to the sums paid or, where applicable, with a bank supplement in all cases, the refund will be made within 45 days of the return of the PRODUCT.
We work with DHL as our logistic partner.