Delivery

The order is delivered to the delivery address indicated by the Customer online on the website of Stratton Oakmont Innovations OÜ, www.snusboss.com. If the delivery address is different from the billing address, the latter must be expressly mentioned. Delivery times are only indicative and are the responsibility of the postal services or other carriers. Stratton Oakmont Innovations OÜ cannot be held responsible for a temporary or final seizure of the PRODUCTS by customs in the country of destination. Stratton Oakmont Innovations OÜ, and / or its Service Providers, undertake to perform their obligations with care and diligence and to implement the best means at its disposal.

It is expressly agreed that the obligation incumbent upon Stratton Oakmont Innovations OÜ, and / or its Service Providers, is an obligation of means, to the exclusion of any other. Stratton Oakmont Innovations OÜ will therefore produce all the documents necessary to regularize the situation and provide all the assistance that the situation requires. As soon as the parcel tracking indicates a status “distributed”, “delivered” or “received by …” the delivery is presumed to be made and accepted.

If the delivery could not be made through the fault of the Customer (incomplete, incorrect, inaccurate, incorrect delivery address, no one absent, etc.) the package will not be reshipped.

If delivery could not be made through the fault of the Customer (incomplete, incorrect, inaccurate, incorrect delivery address, no one absent, etc.) the package will only be reshipped by Stratton Oakmont Innovations OÜ after payment of the new transport costs.

Reception of PRODUCTS entrusted to a third party (building concierge, receptionist at the workplace, etc.) is presumed to have been made in the name and on behalf of the Customer. Ten working days following the date of shipment mentioned in the tracking – shipping notice, any delay in delivery must be reported to Stratton Oakmont Innovations OÜ so that the necessary investigations can be carried out. The Customer will carry out the usual checks on delivery. In the presence of an apparent anomaly (damage, missing PRODUCT compared to the delivery note, damaged package, broken PRODUCTS, etc …) any complaint will be validly formulated within three (3) days of receipt of the PRODUCT by registered letter with acknowledgment receipt, accompanied by photos of the packaging and PRODUCTS. In the event of delivery of the PRODUCT not in accordance with the order and not apparent, the Customer must send Stratton Oakmont Innovations OÜ a complaint within seven (7) days of the PRODUCT being made available to the Customer and specifying precisely the non-conformity observed, as well as all the elements allowing to identify with uniqueness its company, its order, its payment, its delivery … (the list being non-exhaustive) by registered letter with acknowledgment of receipt, accompanied by photos of the packaging and the PRODUCTS. The PRODUCT recognized as non-compliant by Stratton Oakmont Innovations OÜ will be replaced or refunded if the PRODUCT is not available. After these deadlines, no complaint will be admissible.

Any canceled order will be billed with storage costs up to € 30.

Right of Withdrawal

If the Customer is a merchant, Stratton Oakmont Innovations OÜ, and its Service Providers, begin to perform their services of supplying PRODUCTS before the end of the period of fourteen (14) clear days, in accordance with the Customer’s wishes. The Parties therefore agree to give up the possibilities of exercising any right of withdrawal (Consumer Code – Distance sales). If the Customer is an individual, he has a withdrawal period of 14 calendar days to return, at his expense, the PRODUCTS, the period starting to run from the day after receipt of the PRODUCT.

Only the PRODUCTS returned as a whole, in their original packaging, complete and intact, in perfect condition for resale will be accepted. Any PRODUCT that has been damaged or whose original packaging has been damaged will not be refunded, returned, or exchanged.

The Customer wishing to exercise his right of withdrawal can request either: the reimbursement of the sums collected except for the delivery costs, or an exchange of an amount equivalent to the sums paid or, where applicable, with a bank supplement in all cases, the refund will be made within 45 days of the return of the PRODUCT.

Delivery in Europe

www.snusboss.com delivers your nicotine pouch products all over Europe and the UK. 

We work with Direct Link as our logistic partner.